Since 1972, the LGBT Switchboard (Hotline) of New York has been providing a safe space for the community and continues to offer support, care, resources, and information.

We provide a confidential safe space where callers of any age can speak about sexual orientation or gender identity/expression issues. This includes coming out issues, relationship concerns, bullying, workplace issues, HIV/AIDS anxiety, safer sex information, suicide, and much more.

Sometimes you just need to be heard. We're here. You deserve respect, support, affirmation, and acceptance.

We don't give advice, and we never tell you what you should do. Ultimately, those choices are yours to make, but we are here to help you on your journey.

• Our highly trained & dedicated LGBTQIA+ volunteers are here to provide free & confidential services.

• We offer support, information, and local resources throughout the United States and beyond.

• We don't report calls to outside organizations.

• We answer all of our own calls, we don't outsource.

We provide a safe space while on a call.

All of our peer support volunteers are trained and identify as part of the LGBTQIA+ community.

Our calls are confidential. We don’t know who you are.

There are no recordings made of your conversation.

If you would like us to search for local resources near you, we might ask for your zip code/postal code or city, state, or country. We will never ask for your exact address.

Sometimes our conversations can be heavy, and a person might need to end the call. That’s ok. You will not be judged, and we’re very glad you spoke to us for the amount of time you did.

We don’t call other suicide hotlines, 911, or rescue services on your behalf. While we will not make those calls for you, we will do our best to provide you with the phone numbers to call for yourself if you choose, and we will stay on the line if you like (The exception is if you make a credible threat to someone else).

If you attempt to start a call during open hours and can’t get through, that means that all of our volunteers are currently talking with other people. Please try back in a few minutes. Should you still not be able to get through, you are always welcome to email us at help@LGBThotline.org.